Failed; see pleco.com/androidfiles error loop

Discussion in 'Pleco for Android' started by andi, Nov 7, 2016.

  1. andi

    andi Member

    Hi there, my Problem as followed:

    I am unable to install the basic data files. I just installed Pleco through Google Play on my Android phone, no problem (Archos 55 Helium Plus, Android 5.1).

    1. However, when I tried to run it, first Pleco is unpacking 51 files, after that I was given a message:
    "Failed; re-downloading" and short after "...we need to downloadsome additional data files (78.1 MB) from our web server. Would you like to do this now?"

    2. If I click "Yes", the phone downloads it and after Installing 57 files I get the message "Failed; pleco.com/androidfiles on a window with a "Retry" and "Exit" button. After clicking on Retry it will download the same again and I will have the same error.

    3. So, instead, I downloaded the basic data files from the Pleco website, and copied it onto my phone via USB connection, and then ran Pleco. I get a "Manual install" window that says: "Pleco found a package containing its required data files... Would you like to install the files from that package now?"

    4. I press "Yes" and it will install 54 files, after this I receive an error message: ...we need to downloadsome additional data files (78.1 MB) from our web server. Would you like to do this now?" then follows step 2 again.

    5. Re-install did not work and older versions have the same Issue, I used Pleco Version 3.2.37 with plecobundle-151112 and plecodroid-140609-2419p with plecobundle-121227

    Thanks in Advance
     
  2. mikelove

    mikelove 皇帝 Staff Member

    My best guess is that this is some sort of issue accessing your device storage, e.g. that Pleco can't actually open its data files once it's written to them or that it's being told they've been written successfully but they actually aren't. Have actually had a few other reports of this happening on that particular device.

    Try downloading our old app (version 2.4) by typing pleco.com/getoldandroid in your device's web browser - does that work any better?
     
  3. andi

    andi Member

    No, unfortunately it doesn't work either, asking for downloading files (33,9MB), installing 30 files, "failed; see pleco..."
    Also tried the Beta already but it also doesn't work, no matter if I "update" Pleco or delete all files and uninstall before.
     
  4. mikelove

    mikelove 皇帝 Staff Member

    Any settings related to file permissions that you can change in Settings? Do you have an SD card in your device? How old is it, and how much free space does it have?
     
  5. andi

    andi Member

    It's about half a year old, has 16GB and about 1 GB is in use. Also tried it already with removed microSD-Card with the same errors..
    No permission settings found so far
     
  6. andi

    andi Member

    Is there any possibility to extract the additional files on my own to the folders on my phone? I can open it with winrar but just don't know where to place the files on my phone...
     
  7. mikelove

    mikelove 皇帝 Staff Member

    You can put them in /Android/data/com.pleco.chinesesystem/files/bmodules/12/, but it probably won't help because the issue is almost certainly one of storage permissions - your phone isn't letting Pleco access files in its storage.
     
  8. andi

    andi Member

    Seems to work fine so far, at least I can open the App now.
    But where can I manually put the add-ons? Also having this "failed"-issue wanting installing them from zip/downloading them.
     
    Last edited: Nov 10, 2016
  9. mikelove

    mikelove 皇帝 Staff Member

    Put them (or rather the folders containing them once they're unzipped) in /files/modules.
     
  10. andi

    andi Member

    Thanks a lot! Works fine now!
    Unfortunately I can't update the Ad-Ons, are the ones to download all up-to-date? Because it's suggesting me to update.
     
  11. mikelove

    mikelove 皇帝 Staff Member

    Some of them are a bit outdated, but the differences are minor - we don't update the files on that system quite as often as the ones in our in-app catalog since frankly hardly anyone uses it these days.
     

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