Transferred but OCR not activating

[ConfuciusTse]

Hi Mike!

Very excited to finally use Pleco on my Android. I successfully transferred my license from iOS to Android. Then I added OCR to iOS with the intent to transfer it to Android (I felt this was cleaner and gave me more options as all my licenses are on iOS). I paid, restored iTunes again, then went online and saw:

The following components can be activated on Android:
Optical Character Recognizer

But when I go to add it to my existing Android registration I get:

Registration creation failure; contact Pleco support.

Not sure what's going wrong here. My original bundle transferred fine, it's just the OCR add-on that I just purchased that won't transfer. Any help? I also sent an email to Support which included my registration number. Thanks!

 

[mikelove]

On the license transfer page, you need to select your existing Android Registration ID (the one you transferred your other items to) rather than "create new."

Sorry about that - it's a bug, the "create new" option shouldn't even be offered in these cases.

 

[ConfuciusTse]

I did that but am getting an error page asking me to contact support.

 

[garysaville]

I have a similar issue.
I initially transferred my licence from my Palm registration, then I realized I didn't have the OCR in the Palm. I registered my iOS account on the Pleco site and transferred the licence to the same Android account. The OCR is still not transferring properly.

G

 

[mikelove]

I did that but am getting an error page asking me to contact support.

See my email, should be fixed now - turns out there was a bug in the script. (this is why we wanted to launch it in advance of the official release ) Thanks for bringing it to our attention.

I initially transferred my licence from my Palm registration, then I realized I didn't have the OCR in the Palm. I registered my iOS account on the Pleco site and transferred the licence to the same Android account. The OCR is still not transferring properly.

This one may be more of a mystery since it looks like OCR is activated correctly in your Android copy - see my email.

 

[garysaville]

Sorted.
I initially transferred a license from my old Palm device. When I realized I had transferred the wrong license, I added the iOS registration and transferred it. Pleco's automated license transfer notified me that I was transferring duplicates, but I continued anyway. The transfer wasn't picked up when I refreshed my Android phone. After clearing the registration and re-entering it, the OCR transferred over without issue.

Thanks.
G

 

[Spufi]

I just transferred my license from iOS to Android. I have the professional bundle which says the OCR is included as part of the bundle. I do not see the OCR and when I go to My Orders the OCR is not listed as an add-on. On my old IPod Touch I did not have a camera so the OCR was not usable for me.

Do I need to purchase the OCR add-on seperatleuy?

 

[mikelove]

I just transferred my license from iOS to Android. I have the professional bundle which says the OCR is included as part of the bundle. I do not see the OCR and when I go to My Orders the OCR is not listed as an add-on. On my old IPod Touch I did not have a camera so the OCR was not usable for me.

Do I need to purchase the OCR add-on seperatleuy?

It's part of the Professional bundle on Android but not on iOS, so yes, you would have to purchase it separately on Android. (sorry for the confusion)